GreenDropShip

This category deals with customer service best practices and is aimed to empower Customer Support Agents to properly handle inquiries that will leave the client satisfied regardless of the issue that arises.

Customer Service Soft Skills

Performance Metrics and Analytics

Explanation of intellectual property rights and infringement

Overview of regulations and standards that may apply to your products or business

Compliance with Industry Regulations and Standards

Explanation of GreenDropShip’s Vendor Agreement and Terms of Service

Vendor Agreement and Terms of Service

Vendor Agreement

Vendor Contract and Agreement Terms

Legal and Compliance

Step-by-step guide to setting up payment accounts on GreenDropShip

Setting up payment accounts

Payments and Billing

Additional Resources

Policies and Support

Marketing and Sales

How to view order details

How to manage your orders

Order Management

How to create discounts and special pricing

Rules for pricing and product variations

Adding Products in Bulk

How to Add Products and Upload Images

Adding Product Variations

Managing Product Information and Inventory

Customizing your vendor profile and store

Product Management

How to View and Handle Orders

What's on the Vendor Dashboard?

What Vendor Fees Do You Charge?

How do I register, create, and set up a vendor account?

Requirements to become a vendor

Marketplace Vendors: Getting Started with GreenDropShip

Vendor Shipping Options

Your Vendor Dashboard

GreenDropShip Marketplace: Overview, Mission, and Benefits

GreenDropShip Vendor

Vendor

API Integration: Magento and Stripe

API Integration

Trouble logging in: resetting your password

I just signed up. Now what?

Overview

Getting Started

Handbook and Operating Procedures

Onboarding New Members

How do I get started?

I haven't received my Catalog, what can I do?

What does our membership fee cover?

Do we have a minimum order quantity?

Do we offer international shipping?

Do we use recycled or recyclable materials for packaging?

What is 'Blind' shipping?

I'm a Brick and Mortar. Do you accept wholesale accounts?

Intro to GreenDropShip

General Tutorial

How are shipping rates determined?

Why isn't my account approved yet?

What is a resale certificate and why do I need one?

Which payment options do we offer?

What if I want to cancel my membership?

Do we offer any discounts for up-front Payments?

Your Membership

Order cancellation policy

How long does it take to process an order?

Why hasn't my tracking number updated yet?

What is the GreenDropShip Return Policy?

Order Status

About Us

Resolve Address Verification Errors with GreenDropShip: Ensuring Smooth Order Fulfillment

Do you have eco-freindly packaging?

How do I request a return label?

Lead-time and Transit Time

Frozen and Refrigerated: How do you ship them?

Do you offer Signature Confirmation?

Do you offer shipping to Puerto Rico?

What determines if a package is shipping under USPS Cubic Pricing?

How do you choose whether to use USPS or UPS?

Shipping and Shipping Rates

How To Get Ungated On Amazon

Certificate of Analysis

Amazon Dropshipping

How to download specific brands and categories from the Data Feed

How to Download Images through Filezilla?

Where can I locate the Product Price List / Data Feed

What are MSRP and MAP?

Do we offer a CSV file that separates brands and products etc.?

Data Feeds

How do I import the CSV file to the Woocommerce store

WooCommerce Dropshipping

Shopify feeds and how to utilize them

I can't seem to sell certain products using Shopify payment gateway. What is wrong?

Shopify dropshipping

Dropshipping

FBA Prep Fees

Important things you MUST know when placing an FBA order.

How do I place an FBA order?

What does our FBA prep include?

Amazon FBA

Does the App Integrate with WooCommerce?

How does the app work?

How do I connect the app to my GreenDropShip account?

How do I connect the app to my Shopify store?

Do I need an annual GDS membership to use the app?

What are the plans?

How Do I Manage Products I Imported via the Product Feeds Before Using the App?

How to search for products on the GreenDropShip app?

How do I add products to Shopify?

How do I edit product details?

How to price my products?

How do I delete products?

How do I assign products to collections?

Adding Products

How do I manage my orders?

How are my products shipped?

How do I get paid?

Managing Orders

GreenDropShip App for Shopify

GreenDropShip for Suppliers

General Inquiries

Membership Tutorial