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How to View and Handle OrdersUpdated a year ago

Guide on How to Effectively Accept or Reject Orders for Your Business

As a business owner, efficiently managing orders is crucial to maintaining a successful operation. This step-by-step guide outlines how to effectively accept or reject orders for your business. However, it's important to note that cancellations must be done sparingly as they can impact your metrics. Too many cancellations may result in the suspension of your product listing or even your selling privileges.

 

Here is a step-by-step guide on how to Accept or Reject Orders:

1.)  Navigate to the Orders page.

 

 

2.) Click on the "Eye" icon to view the order that you need to accept or reject.

 

 

3.) By default, all orders are in Processing status. From here, you can either process the order by completing the package and attaching the needed Tracking ID for your buyers. 

 

 

Once an order appears on your dashboard and you are ready to have it processed, you may continue  fulfilling the order by providing the Tracking number -- How to mark orders as shipped

 

4.) If you need to cancel the order,  navigate to the lower right corner of your screen and click on Cancel Order

 

5.) A prompt will open up. Select the appropriate reason for the cancellation. You will have the option to Notify your buyer via e-mail (this will send a system generated message) by clicking on the check box for Notify customer by email.

 

 

Once confirmed, you may now click on Cancel and Refund. 

 

Note: Once an order has been canceled, you will not be able to undo it. Make sure that you have informed your buyer about your cancellation policy about this.

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