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Order cancellation policyUpdated 6 months ago

  1. Order Cancellation Assurance: We cannot guarantee the cancellation of orders once placed. To request a cancellation, immediately contact our support team by email or chat.

  2. Verification Process: All orders are subject to a verification process by our dedicated customer service team. If this verification is not completed within one business day, the order will be subject to a 25% restocking fee. This measure is crucial for maintaining order integrity and preventing fraudulent activities.

  3. Restocking Fee for Cancellations: Cancellations within the lead time period are subject to a 25% restocking fee, dependent upon the successful verification of the order. Regularly visit our message center for updates on lead times to stay informed.

  4. Responsibility of Marketplace Sellers: Marketplace sellers must prioritize the cancellation of their order with GreenDropShip before proceeding with cancellation on the marketplace. This step is critical to avoid discrepancies and potential chargebacks. It is your responsibility as a seller to ensure this process is followed.

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