What's on the Vendor Dashboard?Updated 9 months ago
Overview of Dashboard Features
Today Total Sales
Today’s total sales refer to the total amount of money earned from sales made on a particular day.
Click "See Analytics" to compare today's total sales to those from yesterday or other weeks. You can also look at your stock and reports like sales and refunds.
Upcoming payouts
This is your upcoming payout but also includes both your upcoming and previous payouts. Click "See previous payout" to view all payouts.
Unfulfilled orders
"Unfulfilled orders" refers to customer orders that have been placed but have not yet been delivered or completed. These orders may be awaiting stock availability, production, shipping, or any other stage in the fulfillment process.
Unpublished listings
"Unpublished listings" refer to listings or products that are not currently visible or available for purchase.
These metrics are commonly used by businesses and e-commerce platforms to measure and track various aspects of their performance in areas such as customer service, order fulfillment, and shipping.
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Defect Rate: It's a measure of a combination of negative reviews, chargebacks, and successful disputes from buyers. The total defect rate must be under 1% to maintain good standing.
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Orders Cancelled: Measures the number or percentage of customer orders that are canceled before they are fulfilled or delivered. Cancellation rates must be under 2.5% to maintain good standing
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Response Rate: Measures the percentage of customer inquiries or messages that are responded to within a certain timeframe. Customer inquiries must be responded to within 24 hours
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Late Shipment Rate: Measures the number or percentage of customer orders that are shipped after the promised or expected delivery date. The late shipment rate must be under 4% to maintain good standing.
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Valid Tracking Rate: Measures the percentage of customer orders that have a valid tracking number provided by the seller. The valid tracking rate must be over 95% to maintain good standing.
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On-Time Delivery: Measures the percentage of customer orders that are delivered within the promised or expected delivery date.
These metrics can help vendors identify areas for improvement, set goals, and monitor their performance over time. By measuring and tracking these key performance indicators (KPIs), vendors can improve their overall customer experience, increase customer satisfaction, and drive growth and success in their operations.
